IT Support Knowledge Base & FAQs

EIT Operations Remote Support Resources and Recommendations

Posted: 14:46:43, Monday, Mar 9, 2020   Expiration: 14:51:30, Friday, Apr 17, 2020 

In the event the University closes to prevent the spread of illness, EIT Operations has created a list of remote support options available to anyone needing to work from home.

This document can be found here.

Both DivIT and EIT Operations have a variety of digital services available to provide online teaching and remote support tools.

  • is a resource built to provide you with guidance, strategies, and resources for making a swift change to your course delivery method and leveraging the appropriate technology to keep your course running.
  • is a resource put together by DivIT with information on working remotely, the most relevant of which we've relayed below for those units supported by EIT Operations.
  • Remote Support Bomgar Session Link:
  • You can still reach our Service Desks at the usual phone numbers:
    • EGR 0123 - 301-405-1634
    • AVW 1449 - 301-405-3689
  • In the short term, EIT recommends the following for remote teaching:
  •  If you're attempting to remote into your office desktop, please review the Remote Desktop document for instructions.